Abstract: Residents’ organized participation in urban community public services can effectively address the challenges posed by disorderly and sporadic participation. This article explores factors that influence residents’ organized participation in urban community public service. Adopting constructivist grounded theory, this research identifies 11 factors, including subject value identification and subject participation ability. The 11 factors are then classified into three dimensions, including subject attributes, subject interaction channels, and service composition. By learning their interconnections, this research further reveals the mechanisms through which these influencing factors affect residents’ organized participation. The article further proposes that policy innovations are needed to promote residents’ organized participation in urban community public services through strengthening multiple subject participation forces based on subject attributes, constructing and developing channels for resident organized subject interaction, and enriching community public service types.

Key words: urban communities, public services, resident organization, influencing factors