SOCIAL WORK AND MANAGEMENT ›› 2022, Vol. 22 ›› Issue (1): 41-49.

• SHEHUI GONGZUO • Previous Articles     Next Articles

The Complex Inner World: Research on Social Workers’ Emotional Labor Process

GAO Yiduo   

  1. School of Public Administration, Hangzhou Normal University, Hangzhou, Zhejiang, 311121, China
  • Received:2021-06-02 Online:2022-01-15 Published:2022-01-18

Abstract: There’s high emotional involvement in social workers’ labor process. However, domestic studies on social workers’ emotional labor is far from enough, while existing overseas studies focus on the client-worker relationship. In the professional social work practice, the emotional labor of this group is shown as a conflicting emotional experience that is caused by the mixture of stress and gain, the diverse emotional management that consists of surface acting with “inertia” and “fuzziness” and deep acting based on the professional value and guideline, and emotional adjustment social workers tend to conduct through body techniques, cognitive techniques and social techniques. Exploring the complexity of social workers’ emotional labor can help eliminate what people “take for granted”. Meanwhile, it enlightens us to consider how to promote self-care, organizational care and policy care in social work.

Key words: social worker, emotional labor, emotional experience, emotional management, emotional adjustment

CLC Number: 

  • C916
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