SOCIAL WORK AND MANAGEMENT ›› 2023, Vol. 23 ›› Issue (1): 53-61.

• SHEHUI GONGZUO • Previous Articles    

The Influence of Professional Identity and Social Support on Job Satisfaction of Social Workers: The Mediation Effect of Role Clarity

TANG Yong, NI Xiaoqi   

  1. School of Government Management, Shenzhen University, Shenzhen, Guangdong, 518060, China
  • Received:2022-03-16 Published:2023-01-10

Abstract: Job satisfaction is an important factor affecting staff stability. To build a highly qualified and low turnover civil affairs social work team, it’s significant to analyze the factors in influencing job satisfaction of civil affairs social workers. Based on the data of 2019 China Social Work Longitudinal Study (CSWLS), 572 civil affairs social workers from five regions (East China, Central China, North China, Northeast China and Southwest China) were surveyed about their job satisfaction and the contributing factors under the Job Demands-Resources Model (JD-R Model). The study finds that professional identity, social support and role clarity are positive predictors of job satisfaction. Significantly, role clarity is playing a positive part in mediating the influence of professional identity and social support on job satisfaction. The study concludes that enhanced role clarity, professional identity and social support enable civil affairs social workers to gain more satisfaction with their jobs, further improving the stability and service of civil affairs social work teams.

Key words: civil affairs social workers, professional identity, social support, job satisfaction, role clarity

CLC Number: 

  • C916
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