SOCIAL WORK AND MANAGEMENT ›› 2023, Vol. 23 ›› Issue (4): 34-43.

• SHEHUI GONGZUO • Previous Articles     Next Articles

Research on the Inducement Mechanism of Social Workers’ High Turnover Intention: Configuration Analysis Based on CSWLS 2019

QIN Haibo1,2, LI Yukun1   

  1. 1. School of Politics and Public Administration, Xinjiang University, Urumqi, Xinjiang, 830046, China;
    2. MSW Education Center, Xinjiang University, Urumqi, Xinjiang, 830046, China
  • Received:2022-08-17 Online:2023-07-15 Published:2023-07-18

Abstract: Based on the job requirement-resource model and configuration perspective, this paper takes 300 social workers in Shenzhen as research subjects in a dynamic survey of social work in China. Fuzzy set qualitative comparative analysis is used to analyze the configuration of the elements of job requirements and job resources and explore the complex causal effects behind high turnover intention. The findings of the study are listed as follows. The high turnover intention of social workers shows characteristics of “multiple concurrency”, “equivalence” and “causal asymmetry”. Any single antecedent condition is not a necessary condition for high turnover intention. High turnover intention is the result of a combination of multiple working conditions. Under the influence of the psychological mechanism of negative bias, the “attrition” effect of high job requirements is stronger than the “buffer” effect of the same work resources. It is much easier to produce high turnover intention than not to. The negative impacts of high job requirements will not be buffered by any work resources. In the face of the high turnover rate of social work talents, institutions should improve working conditions with considerations of the actual situation to avoid a one-size-fits-all approach. Social workers should establish correct values, take appropriate ways to release work pressure and negative emotions, and reduce or avoid excessive physical and psychological losses under the influence of negative bias.

Key words: job requirements-resource model, social work, turnover intention, qualitative comparative analysis

CLC Number: 

  • C916
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