SOCIAL WORK AND MANAGEMENT ›› 2025, Vol. 25 ›› Issue (1): 10-18.

• SHEHUI GONGZUO • Previous Articles     Next Articles

Pathways of the Intersection of Social Work Practice and Artificial Intelligence

BU He, TANG Yao, DUAN Wenjie   

  1. School of Social and Public Administration, East China University of Science and Technology, Shanghai, 200237
  • Received:2024-09-13 Online:2025-01-15 Published:2025-01-15

Abstract: In the era of artificial intelligence, advances in technology have significantly enhanced social productivity and efficiency, transferring much material or productive labor to machines or automated systems, while “immaterial labor” has become the primary form of human labor. Social work, as a form of immaterial labor, embodies dual values: creativity and emotionality, which are particularly important in the AI era. This paper explores the creative and emotional values of professional social work and analyzes its legitimacy and justification in the context of AI. This paper proposes four dimensions of AI-enabled social work: low creativity with high emotionality, high creativity with high emotionality, high creativity with low emotionality, and low creativity with low emotionality. The integration of AI and social work is an inevitable trend. By effectively integrating social work with AI, it is possible to achieve a complementary advantage between AI and social workers, promoting the liberation of both the form and substance of labor.

Key words: social work, artificial intelligence, immaterial labor

CLC Number: 

  • C916
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