Abstract: In case consultations or case interviews, it is very important to accurately grasp the true intentions behind the client’s speech and to response effectively, as this significantly influences the process, direction, quality, and effect of the case interview. Each utterance or speech act of the client in the case interview can be regarded as an unfathomable “river of words”. In order to avoid the dilemma of “verbal adventure”, we should approve “the spirit (attitude, opinion and method) of Verbal Exploration”. Based on the analysis of data and information of the client’s speech behavior, the “Verbal Exploration” of the case consultant or service provider can be carried out successively or intersected from the five levels of data, information, knowledge or insight, theory and wisdom or spirituality. Therefore, more depth and breadth of empathy can be carried out in the case interview, and the verbal responses of social workers or counselors in the case interview can be promoted to be more objective, scientific, and logical.

Key words: case consulting, speech act, data, information, the spirit of verbal exploration