SOCIAL WORK AND MANAGEMENT ›› 2024, Vol. 24 ›› Issue (3): 29-39.

• SHEHUI GONGZUO • Previous Articles     Next Articles

Research on Social Workers’ Turnover Intention from the Perspective of Emotional Labor: An Analysis Based on CSWLS 2019

GAO Haihong, LIN Yili   

  1. School of Political Science and Law, University of Jinan, Jinan, Shandong, 250022, China
  • Received:2023-08-02 Online:2024-05-15 Published:2024-05-15

Abstract: Based on Robbins’ stress model and the theory of emotional labor, this study explores the mediating mechanisms of emotional labor between work stress and turnover intention among social workers. Emotional labor is divided into two aspects: work satisfaction and occupational burnout, and analyzed through structural equation modeling. The results of analyzing survey data on the China Social Work Longitudinal Survey indicate that work satisfaction and occupational burnout mediate the relationship between job stress and turnover intention. Work satisfaction negatively influences the relationship between work stress and turnover intention, implying that higher work satisfaction is associated with lower occupational burnout and turnover intention. Conversely, occupational burnout positively influences the relationship, suggesting that higher burnout increases turnover intention. Additionally, professional qualifications play a moderating role in this context.

Key words: emotional labor, social workers, turnover intention, occupational burnout, work satisfaction

CLC Number: 

  • C916
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