关键词: 特殊群体, 传统服务方式, 规范依据, 权利构造

Abstract: The right to request traditional service for special groups represents an independent legal entitlement grounded in public law principle, which shares both similarities and differences with some related rights, such as the right to use one’s native language, script, and translation services in litigation, as well as consumers’ rights to freely choose goods or services and to request services within ta designated timeframe. In terms of legal norms, the normative basis for this right is relatively weak, with most provisions found in State Council or departmental regulatory documents. From the perspective of rights structure, the right to request traditional service methods for special groups should be confined to particular groups and directly pertains to traditional service delivery formats such as oral communication, written documentation, in-person processing, on-site assistance, and hands-on services. The content of this right remains ambiguous. Special groups can only broadly assert a demand for public service providers to provide traditional ways of service delivery that align with their characteristics, as such services rely on the discretion of the public authorities in content filling and administrative processes. The realization of this right primarily depends on the engagement of public sectors, such as the procuratorial or administrative departments, in advocating for the provision of traditional service delivery by the relevant responsible parties.

Key words: special groups, traditional service methods, normative basis, rights structure