关键词: 医务社工, 医患关系, 干预效果

Abstract: A “fourstep” approach of MSW intervention in doctorpatient relationship is put forward and carried out in an orthopedics department of a hospital in Wuhan. The first step is to build trust and open communication channels; the second step to provide effective medical and social information resources; the third step to promote healthy behaviors and expand service levels and depth; the fourth step to explore the patients’ own value and initiative and advocate interaction among patients. The purpose of the study is to explore the effective methods that medical social workers intervene in miscommunication between medical workers and patients so as to provide scientific evidence for medical social work mechanism of medical service and achieve doctorpatient harmony. The results show that the method, as an effective intervention method of medical social workers of doctorpatient relationship, has played a positive role in the regulation of doctorpatient relationship, facilitating doctorpatient communication.

Key words: medical social worker, doctorpatient relationship, intervention effect