社会工作与管理 ›› 2013, Vol. 13 ›› Issue (3): 74-79.

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消费决策的特质论、情境论及应用

  

  1. 信阳师范学院教育科学学院,河南 信阳,464000
  • 收稿日期:2012-07-25 出版日期:2013-05-15 发布日期:2013-05-15
  • 作者简介:王财玉(1980—),男,汉族,讲师,硕士;主要研究方向:社会心理与消费行为。
  • 基金资助:

    河南省哲学社会科学规划课题“产品危害事件下负面网络口碑扩散机制研究——基于传播者心理的视角”(2012CXW003);河南省社科联重点调研项目“金融危机下基于耐用品营销的河南省农村居民消费心理调查”(SKL-2009-2563)

The Trait Theory and the Context Theory of Consumption
Decision-making and their Applications 

  1. College of Educational Science, Xinyang Normal University, Xinyang, Henan, 464000, China
  • Received:2012-07-25 Online:2013-05-15 Published:2013-05-15

摘要: 根据消费决策是否具有一致性、可控性划分成特质论、情景论。特质论主张在消费者内部有一个稳定的人格特质在起作用,消费者的决策是可以预测的,主张企业应针对不同个性消费者细分市场,影响消费决策的人格特质主要有认知需求、自我概念、创新性人格以及物质主义人格等,在特质论指导下,研究者对消费者决策风格进行了划分,共分作八种,不同决策风格对应不同营销策略。而情境论则认为,消费决策受各种情境因素的影响比较大,其决策行为是可控制、可改变的,其影响消费因素主要有物理因素、市场因素、人际因素以及群体因素,该理论鼓励企业制定营销策略诱导消费者决策,主要包括两种策略,交易式促销策略以及关系式体验营销策略。

关键词: 消费决策;特质论;情境论

Abstract: There are two theories concerning consumption decision-making according to its uniformity and controllability: trait theory and context theory. The trait theory holds that consumers have stable personalities at work and their decisions are predictable. An enterprise should subdivide the market according to the individuals’ demands. Personal traits that influence consumption decision-making include cognitive demand, selfimage, innovative motivation and material demand. Guided by the trait theory, consumer decision-making style is divided into eight kinds, with different decision-making styles corresponding to different marketing strategy. The context theory holds that consumption decisions are greatly affected by various contextual factors and consumers’ decision behavior can be controlled and changed. The relevant factors include physical factors, market factors, interpersonal factors and group factors. This theory encourages enterprises to develop marketing strategies to induce consumer decision-making.

Key words: consumption decision; trait theory ; context theory

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