关键词: 社会组织, 员工期望, 组织交代, 合法性

Abstract: Since most of the existing studies on legitimacy of social organizations merely focus on external research, it is worth discussing the establishment of internal legitimacy recognized by staff through taking the NC Joint organization in Hangzhou as a case.The study finds that it is the dynamic interaction between employee expectations and organizational accountability that establishes the internal legitimacy of the organization. Besides, opposite to the previous conclusion of Expectancy Theory, they are mutually interdependent. The prerequisite of high internal legitimacy is the incentive compatibility between staff and organization. For one thing, the establishment of internal legitimacy in social organizations is different from that in enterprises or governmental organizations. The former one emphasizes more on the inner motivation and task autonomy of employees. For another, social organizations take more initiatives to their internal legitimacy than the external one. Therefore, expectancy management of staff should be taken into the administration of social organizations.

Key words: social organization, employee expectations, organizational accountability, legitimacy