情绪劳动视域下社会工作者离职意愿研究——基于CSWLS数据分析

摘要/Abstract

摘要： 以Robbins压力模型和情绪劳动理论为基础，探讨情绪劳动在社会工作者工作压力和离职意愿之间的中介机制。将情绪劳动分为工作满意度和职业倦怠两个方面，使用结构方程模型进行分析。对中国社会工作者职业现状调查数据进行分析的结果显示，工作满意度和职业倦怠在工作压力和离职意愿中发挥中介作用。工作满意度在工作压力和离职意愿中表现为负向作用，即工作满意度越高，职业倦怠感和离职意愿越低。相反，职业倦怠在工作压力和离职意愿中表现为正向作用，即职业倦怠感越高，离职意愿越高。此外，职业资格在其中发挥调节作用。

关键词: 情绪劳动, 社会工作者, 离职意愿, 职业倦怠, 工作满意度

Abstract: Based on Robbins’ stress model and the theory of emotional labor, this study explores the mediating mechanisms of emotional labor between work stress and turnover intention among social workers. Emotional labor is divided into two aspects: work satisfaction and occupational burnout, and analyzed through structural equation modeling. The results of analyzing survey data on the China Social Work Longitudinal Survey indicate that work satisfaction and occupational burnout mediate the relationship between job stress and turnover intention. Work satisfaction negatively influences the relationship between work stress and turnover intention, implying that higher work satisfaction is associated with lower occupational burnout and turnover intention. Conversely, occupational burnout positively influences the relationship, suggesting that higher burnout increases turnover intention. Additionally, professional qualifications play a moderating role in this context.

Key words: emotional labor, social workers, turnover intention, occupational burnout, work satisfaction

中图分类号:

C916

高海虹, 林益立. 情绪劳动视域下社会工作者离职意愿研究——基于CSWLS数据分析[J]. 社会工作与管理, 2024, 24(3): 29-39.

GAO Haihong, LIN Yili. Research on Social Workers’ Turnover Intention from the Perspective of Emotional Labor: An Analysis Based on CSWLS 2019[J]. SOCIAL WORK AND MANAGEMENT, 2024, 24(3): 29-39.

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