Abstract: The 3rd Plenary Session of the 18th CPC Central Committee put forward innovating social governance. Since then how to promote residents’ active participation in community governance, especially since 2018 when China began to promote the “Warm Heart Home” program to help families who lost their only child on a community-based platform, making the active participation of disadvantaged people in community governance an urgent challenge to be solved. Through a long-term case study of the “Warm Heart Home” program undertaken by social work service institutions in Xiamen city, it is found: first, the construction of mutual social relationships in the “Warm Heart Home” program has become the basis for promoting the improvement of daily life and community life to families who lost their only child; second, the construction of mutual social relationships relies on the cultivation of positive self-esteem and the exploration of hope for change in real life for families who lost their only child; third, social healing is to cultivate a positive selfhood in mutual social relationships. It can not only heal the emotional pain, but also provide a hope implantation type of community governance participation path with endogenous motivation for the disadvantaged people, overcoming the long-term dilemma of administrative community governance due to the focus on promoting mutual assistance social relationships from the outside in.

Key words: social work, social healing, community governance