冲突管理: 深化小组工作实务的策略反思

社会工作与管理 ›› 2017, Vol. 17 ›› Issue (1): 52-57.

冲突管理: 深化小组工作实务的策略反思

王杰^1,2

1. 河海大学公共管理学院, 江苏南京, 210098;
2. 安徽师范大学历史与社会学院, 安徽芜湖, 241002

收稿日期:2016-08-15 出版日期:2017-01-15 发布日期:2017-01-15
作者简介:王杰(1978-),男,汉族,讲师,博士研究生;主要研究方向:城乡社会学,学校社会工作。
基金资助:
安徽省哲社项目“城乡一体化与安徽省青年农民工城市融入研究”(AHSK11-12D131)；中国社会工作教育协会学校与青少年社会工作专业委员会资助项目“中学生学习习惯不良问题的家校互动干预实务研究”(201612)。

Conflict Management: Reflections on the Deepening of Group Work Practice

WANG Jie^1,2

1. School of Public Administration, Hohai University, Nanjing, Jiangsu, 210098, China;
2. College of History and Society, Anhui Normal University, Wuhu, Anhui, 241002, China

Received:2016-08-15 Online:2017-01-15 Published:2017-01-15

摘要/Abstract

摘要：

小组冲突普遍存在于小组工作进程中，是小组工作走向深化的重要契机。以一次小组冲突为案例，围绕如何对待小组冲突和深化小组活动的议题展开论述。对小组冲突保持足够的专业敏感性是抓住深化小组契机的前提条件。准确判断冲突的起因、性质，直面冲突的核心问题，是工作员带领小组走向深化的关键；恰当的小组工作教育和及时的督导是提高工作员冲突管理能力的重要保证。

关键词: 小组工作, 小组冲突, 冲突管理, 小组进程

Abstract:

Group conflict, generally present in the process of group work, is an important opportunity to deepen the group work. Taking the group conflict as a case, this paper discusses how to treat the group conflict and deepen the group activities. The conclusion is:keeping sufficient professional sensitivity is the precondition to grasp the opportunity to deepen the group work; the key to deepen social work is to accurately judge the origin and nature of the conflict, to face the core issues of the conflict; appropriate team work education and timely supervision is an important guarantee to improve the management ability of the conflict.

Key words: social work with group, conflict in group work, conflict management, process of group work

中图分类号:

C916

王杰. 冲突管理: 深化小组工作实务的策略反思[J]. 社会工作与管理, 2017, 17(1): 52-57.

WANG Jie. Conflict Management: Reflections on the Deepening of Group Work Practice[J]. SOCIAL WORK AND MANAGEMENT, 2017, 17(1): 52-57.

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