关键词: “在地化”, 乡镇社工站, 民政服务, 个案研究, 社会逻辑

Abstract: With the comprehensive promotion of national governance modernization and rural revitalization strategy, township social work stations have become important in supporting the innovation of the grassroots governance system and the promotion of grassroots services. Based on the case study of the social work station in X town, eastern Zhejiang, this paper focuses on the mechanisms of the operations of grassroots civil affairs service at the township social work station. The study indicates that through mechanisms such as “localization of talent cultivation”, “precision of policy transmission”, “refinement of service supply” and “organization of grassroots subjects”, township social work stations have pioneered the formation of a “localized” service supply model. The “localized” service supply model has effectively addressed issues such as insufficient professional social workers, delayed transmission of policy resources, excessive reliance on the administrative system, and poor service results. However, it is also important to beware of potential unintended consequences such as “quantitative assessment”, “service traces” and “formalism”. As such, it is necessary to reform the service evaluation system, align with the underlying logic and social logic of service development, strengthen the social and mass nature of township social work stations, and solve the “last mile” dilemma of grassroots civil affairs services.

Key words: localization, township social work stations, civil services, case study, social logic