SOCIAL WORK AND MANAGEMENT ›› 2021, Vol. 21 ›› Issue (2): 68-75,84.

Previous Articles     Next Articles

Employee Expectations, Organizational Accountability and Legitimacy: The Establishment of Internal Legitimacy in Social Service Organizations

ZHANG Chao, ZHANG Jiayuan   

  1. School of Public Administration, Hangzhou Normal University, Hangzhou, Zhejiang, 311121, China
  • Received:2020-08-18 Online:2021-03-15 Published:2021-03-29

Abstract: Since most of the existing studies on legitimacy of social organizations merely focus on external research, it is worth discussing the establishment of internal legitimacy recognized by staff through taking the NC Joint organization in Hangzhou as a case.The study finds that it is the dynamic interaction between employee expectations and organizational accountability that establishes the internal legitimacy of the organization. Besides, opposite to the previous conclusion of Expectancy Theory, they are mutually interdependent. The prerequisite of high internal legitimacy is the incentive compatibility between staff and organization. For one thing, the establishment of internal legitimacy in social organizations is different from that in enterprises or governmental organizations. The former one emphasizes more on the inner motivation and task autonomy of employees. For another, social organizations take more initiatives to their internal legitimacy than the external one. Therefore, expectancy management of staff should be taken into the administration of social organizations.

Key words: social organization, employee expectations, organizational accountability, legitimacy

CLC Number: 

  • C916
[1] 张超. 身份焦虑:社会工作机构的合法性困境及其突破[J]. 社会工作, 2017(1): 73-80
[2] 李学会. 社会工作者的职业流动:研究现状与扩展方向[J]. 社会工作与管理, 2016(2): 70-77
[3] 孙力强, 李国武. 社会组织从业青年的职业流动意愿及其影响因素——基于北京市的调查研究[J]. 中国青年研究, 2018(9): 78-84, 18
[4] 陶传进. 社会组织发展的四阶段与中国社会演变[J]. 文化纵横, 2018(1): 20-28
[5] 黄晓星, 杨杰. 社会服务组织的边界生产——基于Z市家庭综合服务中心的研究[J]. 社会学研究, 2015(6): 99-121
[6] 邓正来, J. C. 亚历山大. 国家与市民社会: 一种社会理论的研究路径[M]. 北京: 中央编译出版社, 2005: 78.
[7] 王颖, 折晓叶, 孙炳耀. 社会中间层——改革与中国的社团组织[M]. 北京: 中国发展出版社, 1993: 12.
[8] 孙炳耀. 中国社会团体官民二重性问题[J]. 中国社会科学季刊, 1994(2): 17-23
[9] 张静. 法团主义——及其与多元主义的主要分歧[M]. 北京: 中国社会科学出版社, 1998: 118.
[10] 康晓光, 韩恒. 分类控制:当前中国大陆国家与社会关系研究[J]. 社会学研究, 2005(6): 73-89
[11] 王诗宗, 宋程成. 独立抑或自主:中国社会组织特征问题重思[J]. 中国社会科学, 2013(5): 50-66
[12] 黄晓春. 当代中国社会组织的制度环境与发展[J]. 中国社会科学, 2015(9): 146-164
[13] 邓燕华. 社会建设视角下社会组织的情境合法性[J]. 中国社会科学, 2019(6): 147-166
[14] 彼得·德鲁克. 非营利组织的管理[M].吴振阳, 等, 译. 北京: 机械工业出版社, 2018.
[15] 梁伟康. 社会服务机构——行政管理与实践[M]. 中国香港: 集贤社, 1990.
[16] 王思斌, 张曙. 社会行政(第二版)[M]. 北京: 高等教育出版社, 2013: 191.
[17] 郑杭生. 中国特色和谐社区建设“上城模式”实地调查研究——杭州“上城经验”的一种社会学分析[M]. 北京: 世界图书出版公司北京公司, 2010: 61.
[18] WEIN J R. Financial incentives for non-profits[J]. Fund raising management, 1989, 20(7): 28-33
[19] 雷克斯·A·斯基德莫尔. 社会工作行政——动态管理与人际关系[M]. 3版. 张曙, 等, 译. 北京: 中国人民大学出版社, 2005: 176.
[20] 周雪光. 组织社会学十讲[M]. 北京: 社会科学文献出版社, 2003: 324.
[21] CLARK A E. Job satisfaction and gender: why are women so happy at work?[J]. Labor economics, 1997, 4(4): 341-372
[1] ZHU Hao, XU Shuhong. The Dilemma and Mechanism Innovation of Social Organizations Participating in the Supply of Children’s Welfare Services: A Case Study of Shanghai [J]. SOCIAL WORK AND MANAGEMENT, 2022, 22(2): 70-78.
[2] CHEN Jing. External and Internal Forces: Analysis of Access to Opportunities for Social Organizations to Participate in Social Governance [J]. SOCIAL WORK AND MANAGEMENT, 2022, 22(1): 69-77.
[3] ZHUO Caiqin, ZHANG Xuehui, ZHANG Qianxin. The Path of Social Organizations for the Disabled to Participate in Social Governance: A Case Study Based on Guangdong Association of the Blind [J]. SOCIAL WORK AND MANAGEMENT, 2021, 21(6): 50-60.
[4] QIN Qing, LIANG Lihong, Li Debo. Mechanism Exploration on Resource Integration of Social Organizations in Child Protection from the Perspective of Organizational Field [J]. SOCIAL WORK AND MANAGEMENT, 2021, 21(2): 59-67.
[5] LI Ling'ou. Hierarchical Governance and Organizational Legitimacy: The Dual Logic and Realization Methods for Social Organizations to Coordinate Response to Emergencies [J]. SOCIAL WORK AND MANAGEMENT, 2020, 20(6): 78-88.
[6] LIU Jie, XIE Guimei, ZOU Ying. Reasons for the Alienation of Medical Social Work Department: A Case Study Based on H Hospital in F Province [J]. SOCIAL WORK AND MANAGEMENT, 2020, 20(5): 30-41.
[7] FANG Ying. Cooperation with Boundary: The New Relationship between Social Work Organization, the Subdistrict Office and the Neighborhood Committee [J]. SOCIAL WORK AND MANAGEMENT, 2020, 20(4): 58-68.
[8] ZHU Yuanyuan. Folded Relationship: Real Space and Practice Path of Social Organizations Participating in Urban Grassroots Governance: Taking Government Purchase Social Work Services in G City as an Example [J]. SOCIAL WORK AND MANAGEMENT, 2020, 20(4): 69-77,96.
[9] ZHOU Ling, DU Juan. Current Status and Influencing Factors of Financial Literacy of Chinese NGO Workers: Based on the Results of 956 Questionnaires in 31 provinces, City and Autonompus Region in China [J]. SOCIAL WORK AND MANAGEMENT, 2020, 20(2): 32-40.
[10] GU Jiang-xia. Exploring the Forming Process of “Community, Social Organizations and Social Workers” Joint Action Mechanism in Urban Community: Based on the Experience of a Pilot Plan in S City [J]. SOCIAL WORK AND MANAGEMENT, 2019, 19(6): 86-92.
[11] GUO Liqiang, GUO Weihe. Promoting Legitimacy through Professionalization: A Case Study of the Participation of Professional Community Workers in the Party Building in the Community [J]. SOCIAL WORK AND MANAGEMENT, 2019, 19(4): 37-47.
[12] LIU Yuzhen, YANG Jie. The Application of Three Social Organizations Linkage in Foreigners’ Social Management and Social Service: The Experience of Guangzhou [J]. SOCIAL WORK AND MANAGEMENT, 2019, 19(4): 73-79.
[13] WEI Jiupeng. Double Variations: Disintegration and Construction of “Legalization” in “Administration”: An Empirical Narration Based on Competition for Activities Space in A Community in Wuhan [J]. SOCIAL WORK AND MANAGEMENT, 2019, 19(2): 70-76.
[14] JING Shijie, ZHAO Ping. An Action Research of Social Organization Participating in Comprehensive Poverty Alleviation in Chinese Western Rural Area: Taking Z Village of Y County in Gansu Province as an Example [J]. SOCIAL WORK AND MANAGEMENT, 2019, 19(1): 26-34,61.
[15] XU Qin. The Double Variation of Legitimacy and Autonomy of Community Grassroots Organizations: Based on the Analysis of J Community C Fitness Team in Wuhan [J]. SOCIAL WORK AND MANAGEMENT, 2019, 19(1): 73-80,104.
Viewed
Full text


Abstract

Cited

  Shared   
  Discussed   
No Suggested Reading articles found!