SOCIAL WORK AND MANAGEMENT ›› 2026, Vol. 26 ›› Issue (4): 55-65.

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Interface Work of Bilateral Negotiation: A Practical Path to Break Through the “Service Suspension” of School Social Work, a Case Study of F Middle School

MA Chunqiang1, LIU Lihua2   

  1. 1. School of Social and Public Administration, East China University of Science and Technology, Shanghai, 200234, China;
    2. Taicang Qihang Youth Affairs Service Center, Taicang, Jiangsu, 215400, China
  • Received:2025-10-20 Online:2026-07-15 Published:2026-07-15

Abstract: Schools are an important practical field for social work. Nevertheless, the dilemma of “service suspension” continues to impede the effective realization of professional efficacy. This study highlights that “service suspension” is an unintended byproduct of the multiple intersecting contraints, including the absence of structural regulatory frameworks and inequitable resource distribution in the school context, the prevalence of routinized and locally conservative practice strategies among school social workers, as well as the lack of effective negotiation mechanisms between schools and social work institutions. These factors collectively resulted in the superficial presence, yet substantive ineffectiveness, of professional services. The principal avenue for resolving this dilemma lies in the proactive facilitation of bilateral negotiation through systematic reflective practice by school social workers. By prioritizing service demand, innovation and effectiveness, this mechanism realizes the transformation of service logic, the reconstruction of innovation chains, and the formation of value consensus. This study further indicates that administration and professionalism are not inherently antagonistic, and that their underlying tensions can be reconciled via bilateral negotiation.

Key words: school social work, service suspension, interface work of bilateral negotiation, reflective practice

CLC Number: 

  • C916
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